Refund & Cancellation Policy

Refunds

• Full refund if you ask within 7 days of payment and have not used any paid feature.
• No refund once you have viewed another member's contact details, because that cannot be undone.
• No refund if the account was suspended or removed for breaking the Terms & Conditions.
• If you were charged twice or by mistake, the extra amount is always refunded in full.

Cancellation

• Plans do not renew automatically, so there is nothing to cancel for future payments.
• You can stop using a plan at any time. Unused time is not refunded after the 7 days above.

How to ask for a refund

Email us from the address you sign in with, giving the payment date and amount. We reply within 2 working days. Approved refunds go back to the original payment method (UPI, card or bank) within 5–7 working days; your bank may take a little longer to show it.

Delivery of service

Sango is an online service; nothing is shipped. A paid plan is switched on as soon as the payment succeeds. If it is not active within 24 hours of a successful payment, contact us and we will switch it on or refund you in full.