Sango

Grievance officer

If something on Sango has harmed you — a fake profile, misuse of your photographs, harassment, or your data handled wrongly — you can raise it with a named person and we are bound to timelines.

Officer
[TO BE COMPLETED BEFORE LAUNCH]
Email
[TO BE COMPLETED BEFORE LAUNCH]
Phone
[TO BE COMPLETED BEFORE LAUNCH]
Postal address
[TO BE COMPLETED BEFORE LAUNCH]

What happens, and when

  1. Within 24 hours — we acknowledge your complaint and give you a reference number.
  2. Within 15 days — we resolve it and tell you what we did. If we need longer we explain why before the fifteenth day, not after.
  3. Urgent cases — non-consensual images, impersonation and threats are actioned within 24 hours, ahead of the queue.

Reporting from inside the app

Every profile has a Report option. Using it is faster than email because it carries the profile and conversation with it, so nobody has to ask you to explain the situation twice.

If we do not resolve it

You can escalate to the Grievance Appellate Committee established under the IT Rules 2021, and separately to the Data Protection Board of India for anything concerning your personal data.

Grievance officer — Sango